Frequently Asked Questions
Everything you need to know about comfort and style.
How do I determine my correct shoe size?
We recommend referring to our comprehensive Size Guide available on each product page. Our footwear generally fits true to size, but we provide specific measurements for US, UK, and EU standards to ensure a perfect fit.
What is your return policy for online orders?
We offer a 30-day return policy for unworn items in their original packaging. Simply initiate a return through our online portal to receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Are Hush Puppies shoes waterproof?
Many of our styles feature WorryFree technology which resists scuffs and water. Please check the 'Product Features' section on the specific item page to see if that model is water-resistant or waterproof.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna.
How should I clean and maintain my suede shoes?
For best results, use a suede brush to remove surface dirt and apply a specialized suede protector spray. Avoid using water directly on suede leather to prevent staining.